Auxx Lift - Platform Storage Lift

We refer customers to independent third-party installers for Auxx Lift products purchased through Ace Garage Storage. Inquire about installation via our website chat or by sending a text message to 844.900.0067. Include your full name, zip code, best contact phone number, and the Auxx Lift product you are interested to install. If you choose to move forward with an installation you will pay the installer directly. Please note, Auxx Lift installation pricing is not included in our product purchase pricing.

Free Shipping

All orders placed with Ace Garage Storage ship for free within the continental United States. For orders to Hawaii and Alaska, please contact us for a shipping quote. Shipping costs are calculated as part of the total product price so we can extend this free shipping offer, which applies only to completed transactions. If an order is returned for any reason other than confirmed damage, round-trip shipping charges, restocking fees, and credit card processing fees may apply as outlined in our Returns Policy, as these costs are not refunded to us by carriers or payment processors.

Order Confirmation:

As soon as your order is placed you'll receive an order confirmation e-mail. This will mean we have received your order in our system and pre-authorized your credit card for the purchase. Once your order is received, we will confirm it is in stock. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available we will fully process the credit card charge and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will typically ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@acegaragestorage.com.

What is covered?

Any defect in material and workmanship from personal, normal household use in accordance with the Owner’s Manual.

For how long?

2 years, from date of purchase

What we will do?

If your Auxx-Lift Product is defective, we will send replacement parts or, at our option, replace it at no charge to you after the defective product is returned to Auxx-Lift. If we send replacement parts for your Auxx-Lift Product, we may use new or reconditioned parts. If we choose to replace your Auxx-Lift Product, we may replace it with a new or reconditioned one of the same or similar design.

How to get warranty service?

To get warranty service for your Auxx-Lift Product, you must provide proof of date and place of purchase of the product. Trained representatives will assist in diagnosing the problem and will arrange to supply you with required parts for repairs or replacement product after defective product is returned to Auxx-Lift.

Warranty does not cover

This warranty does not cover installation commercial use, defects resulting from accidents, damage while in transit to our service location or damage resulting from altercations misuses or abuse, lack of proper maintenance, unauthorized repair or modifications of the product, affixing of any attachment not provided with the product, staples through wiring, pinched or broken wires, broken cables power outages, use of extension cords, missing or damaged parts or discounted clearance, final sale or taped cartons fire, flood, acts of God, or failure to follow the Owner’s Manual. This warranty is the only one we will give on your Auxx-Lift Product. There are no other express warranties. Customer pays for shipping on warranty replacements.

60-Day Money Back Guarantee

We offer a 60-Day Money Back Guarantee on all products (excluding custom made products which are final sale and non-refundable). There is a 25% restocking fee. All return items must be unopened, unused, and undamaged units. The product must be unaltered and in original, new condition. Return shipping charges to Auxx Lift must be paid by the customer and will not be refunded.

Partial refunds

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 60 days after delivery

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Last Updated: February 5, 2026

For complete details, all returns, cancellations, refused deliveries, and damage claims are governed by our Returns Policy.

We work very hard to ensure that we offer the absolute best prices online. If you find a lower price for the exact product at one of our online competitors and can provide verifiable information we will beat or match that price.

Our 100% Price Guarantee has some limitations:

• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an authorized retailer of the product in question
• Duramax Accessories, Saferacks products, and Mesa Safe products are excluded and will not be price matched
• Promotional prices, clearance offers, and promotions such as rebates and buy one, get one free offers are not eligible
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.