I ordered the Auxx Attic lift for my new house and the process was very easy and arrived timely. My builder delayed installing the lift until later in the process. When they started installing the lift there were three electrical relays missing. I called Ace Garage Storage to get some help. On the second ring Eric answered the phone. It caught me off guard because you don’t get that kind of quick service these days. Eric took my concerns and said he would work to get me the relays and keep me updated. He did just that. Eric stayed in touch through text and in less than 48 hours the parts were in route for me to get the lift install finished. Amazing product with amazing service!!!
I could not be happier with ACE customer service. USPS lost one of the boxes (so shocked) I contacted ACE and informed them 1 of my boxes was not delivered and they were on it, keeping me in the loop the whole time, did not ask me to do anything to help they handled it completely, sent me emails every step and made sure a new box was sent to me. If I could give them a 10 star I would. Eric at ACE is exceptional. I manage a car dealership and I wish my staff was as attentive as he is towards keeping the customer informed and happy. Eric if you ever need a job in Maryland, let me know.
Shortly after we ordered our Duramax shed, we were connected by the delivery company who informed us that we would be given a window for the delivery, but that it would just be dropped off and we would have no contact with the driver. We were concerned that it would just be dropped in our driveway, where it would not be secure, and, being in my 80s, I knew that I wouldn’t be able to move it.
We contacted your customer service department and spoke with Eric who assured us that we would be contacted before it was delivered, and that it would be brought to our back yard for our handyman to set up. Making these arrangements took Eric 3 or 4 days, but he was constantly in contact with us during that time.
On a scale of 1 to 10, we give the Duramax shed a 9, and Eric an 11. Given the customer service we received, we will continue to place orders with Ace Garage Storage whenever we need a product that you carry.
We have purchased 8+ lifts from ACE and never a problem. They use quality material and are easy to install. They work great for our projects which have allowed us to double are space. I had several question with our first lift purchase when I called their Customer Service Dept. they were supper helpful and guided me to the lift system I needed Thanks!
I was searching online for a attic lift when I came upon the Auxx lift attic lift. It seemed to be the right lift for my situation so I shopped around and found the best deal at Ace Garage Storage! Naturally, I had questions that were promptly addressed by Eric, the customer representative that assisted me in my purchase. I had a few questions at first and a few more later on that were all answered very quickly. He even sent me installation videos making me feel more confident about the Auxx lift as the right lift for me. I purchased the lift on 12/14/2023 and informed Eric that I will be out of town from 12/30 - 1/6. He informed me that if the lift was ordered 12/14 that it usually shipped in 5 days and would be delivered well before my trip. I ordered the lift that day and it was promptly shipped in 2 pieces but for some unknown reason the order was turned around and sent back. Eric informed me on 12/21 that my order would probably not be delivered until after I returned from my trip but Eric wouldn't take NO for an answer! Low and behold the first of 2 shipments arrived on 12/26 and the other on 12/28 just in time for my trip. Eric took the helm with my order and helped his company's reputation by making sure that his company's standards were met regardless of whatever mistake was made by the delivery service. All my questions were answered to my satisfaction. Eric looked after my order from start to finish and the delivery was on time as promised. It is that dedication to customer service that will make Ace Garage Storage a go to store for my needs going forward. Keep up the good work Eric, you are a great asset to Ace Garage!
Right from the start we were impressed with the honesty of the sales information and the professional service assistance we received throughout the installation of the lift. Being our first
Lift there were plenty of questions but we were never made to feel we were asking to many questions. Everyone was very helpful. As others have commented it will be much easier to install our next lift and Ace Garage Storage and Auxx Lift will be our go to supplier. Thankyou for treating us as important customers
Ordered one of your products and was totally appreciative of all the assistance, helpful information, and clarification given by your employee Eric! He was very helpful in explaining how the product worked, sent us the install information and continued to answer questions we had in a timely, considerate manner. Went above and beyond to resolve our concerns. Can’t say enough about what a wonderful experience this has been because of him. He’s number one in customer service in our book!