Duramax 12'x20' Imperial Metal Garage Dark Gray w/ White Trim 50951

Free Shipping

All orders placed with Ace Garage Storage ship for free within the continental United States.  We are unable to accept orders for Hawaii and Alaska delivery or international delivery at this time.

Order Confirmation

As soon as your order is placed you'll receive an order confirmation e-mail.  This will mean we have received your order in our system and pre-authorized your credit card for the purchase.  Once your order is received, we will confirm it is in stock. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available we will fully process the credit card charge and submit the order for shipment.

Order Shipment

If your order is stock and we process the charges to your credit card, it will ship within 2 business days from your order date and be delivered 3 to 14 business days from your order date. The closer your delivery address is to to the warehouse, the faster the delivery. There are 3 warehouses located in California, New Jersey, and Missouri. We will email tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

Curbside Delivery with Free Lift Gate Service

All freight deliveries are made to the curbside, driveway, or entrance of the provided address. Since the majority of our deliveries are to residential locations, we automatically include a free lift gate service with every shipment. With this service, the freight truck will arrive at the curb of your residence, and the driver will lower and unload the shipment at the curb. Please note that the carrier is not responsible for moving the merchandise into your home, garage, or yard, nor for uncrating, installation, or the removal of packing materials.  Customers may decline the lift gate service at the time of ordering via phone.

Address Changes, Undeliverable Shipments, Remote Areas, Fragile Bridges, etc.

We are not liable for any restrictions caused by geographical location, inaccessible roads (including dirt, gravel, dead ends, single-lane roads, low-hanging wires, and low clearances), local covenants, or neighborhood association regulations that could prevent the successful delivery of your order. If there are limitations that may prevent a large truck from accessing your curb or build site, please notify us before placing your order. We will not be responsible for any shipping costs resulting from undeliverable merchandise for any reason, and these costs will be deducted from the customer's refund. Additionally, we are not liable for any special delivery fees required to access areas needing special equipment or handling. These fees will be the customer's responsibility. Remote areas or locations with roads, bridges, or ferries unable to support the weight of a large truck may not be serviceable by our LTL carriers, and we do not guarantee delivery to such areas. If an address change is requested after the order has shipped, the customer will be required to pay any fees required to redirect the shipment to the new address.

Inspection upon Receipt:

It is crucial that you thoroughly inspect your shipment within 48 hours of delivery for any signs of damage or missing parts. Take pictures of any and all damage. In the event that you schedule an appointment for delivery and you meet the driver during inspection, we kindly ask you to sign the delivery receipt. If you observe any indications of damage, please make a note stating "damaged" on the receipt.

If the shipment appears to be severely damaged, you have the right to deny delivery. In such cases, the damaged item can be returned for a replacement or refund.  Please email support@USpolymersinc.com immediately if you refuse delivery, so the return shipment can be anticipated.

Damaged Items / Missing Parts:

We prioritize your satisfaction and take responsibility for any product damage that may occur during transit. If your merchandise arrives damaged or is missing parts upon delivery, the damaged product or the missing parts will be replaced promptly. All damaged and missing parts must be reported to Support@uspolymersinc.com within 48 of delivery so insurance claims can be filed with the freight carrier.

Reporting Damaged Shipments:

If you notice any damage or missing parts, please email support@USpolymersinc.com within 48 hours of delivery. We kindly request that you include your name, order number, and detailed photos of the damage for assessment.  Please note that damage or missing parts reported after the 48 hour window will not be covered at no cost.

Returns:

Returns will be accepted on eligible items within 30 days from the date of purchase. To be eligible for a return the item must be in its original packaging, unused, unassembled, in new condition, and must include all hardware, instructions, warranties, registration information, and packaging materials. If the items are found to have been built or damaged in any way there will be no credit issued. Warehouse staff will inspect all returned items to ensure they meet the eligibility criteria. To initiate a return, email us at info@acegaragestorage.com.

Refunds:

Refunds on eligible return items will be processed to the original credit card used for the purchase. The refunded amount will be the original purchase price minus a 20% restocking fee and round-trip shipping costs.  Refunds will not be issued on items not eligible to be returned. Unauthorized returns or returns without prior approval will be returned to the customer at their own expense.

Refused Deliveries / Buyer’s Remorse:

Refused deliveries and returns due to buyer's remorse, being non-responsive to the delivery company, failure to schedule a delivery appointment, or change of mind will be subject to a refund of the original purchase price minus a 20% restocking fee and round-trip shipping costs.

Order Cancellation:

If you would like to cancel an order, it must be done before the shipment leaves our warehouse. Contact info@acegaragestorage.com if you would like to cancel your order.  Failure to do so will be considered a refused delivery. Please note, there is a 5% cancellation fee if your credit card charge has already been processed.

To report any damage or missing parts, please email Support@uspolymersinc.com within 48 hours of your delivery.

Duramax Warranties

WARNING: This product may expose you to chemicals including which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.p65warningsca.gov/furniture.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.
• Saferacks and Mesa Safe products are excluded and will not be price matched.