Inspection upon Receipt:
It is crucial that you thoroughly inspect your shipment within 48 hours of delivery for any signs of damage or missing parts. Take pictures of any and all damage. In the event that you schedule an appointment for delivery and you meet the driver during inspection, we kindly ask you to sign the delivery receipt. If you observe any indications of damage, please make a note stating "damaged" on the receipt.
If the shipment appears to be severely damaged, you have the right to deny delivery. In such cases, the damaged item can be returned for a replacement or refund. Please email support@USpolymersinc.com immediately if you refuse delivery, so the return shipment can be anticipated.
Damaged Items / Missing Parts:
We prioritize your satisfaction and take responsibility for any product damage that may occur during transit. If your merchandise arrives damaged or is missing parts upon delivery, the damaged product or the missing parts will be replaced promptly. All damaged and missing parts must be reported to Support@uspolymersinc.com within 48 of delivery so insurance claims can be filed with the freight carrier.
Reporting Damaged Shipments:
If you notice any damage or missing parts, please email support@USpolymersinc.com within 48 hours of delivery. We kindly request that you include your name, order number, and detailed photos of the damage for assessment. Please note that damage or missing parts reported after the 48 hour window will not be covered at no cost.
Returns:
Returns will be accepted on eligible items within 30 days from the date of purchase. To be eligible for a return the item must be in its original packaging, unused, unassembled, in new condition, and must include all hardware, instructions, warranties, registration information, and packaging materials. If the items are found to have been built or damaged in any way there will be no credit issued. Warehouse staff will inspect all returned items to ensure they meet the eligibility criteria. To initiate a return, email us at info@acegaragestorage.com.
Refunds:
Refunds on eligible return items will be processed to the original credit card used for the purchase. The refunded amount will be the original purchase price minus a 20% restocking fee and round-trip shipping costs. Refunds will not be issued on items not eligible to be returned. Unauthorized returns or returns without prior approval will be returned to the customer at their own expense.
Refused Deliveries / Buyer’s Remorse:
Refused deliveries and returns due to buyer's remorse, being non-responsive to the delivery company, failure to schedule a delivery appointment, or change of mind will be subject to a refund of the original purchase price minus a 20% restocking fee and round-trip shipping costs.
Order Cancellation:
If you would like to cancel an order, it must be done before the shipment leaves our warehouse. Contact info@acegaragestorage.com if you would like to cancel your order. Failure to do so will be considered a refused delivery. Please note, there is a 5% cancellation fee if your credit card charge has already been processed.
To report any damage or missing parts, please email Support@uspolymersinc.com within 48 hours of your delivery.
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