Swivel Storage Solutions Tool Chest | Top Unit of PIVOT 8-Drawer | PIVOT 550

Swivel Storage Solutions Pro Series Products come with a Lifetime Limited Warranty.

The Pro Series of products manufactured by Swivel Storage Solutions are warrantied to be free from defects in material and workmanship

In the unlikely event that we deem the product to be defective, Swivel Storage Solutions will be responsible for replacement of the defective part only.

Exception: In no case shall Swivel Storage Solutions be responsible for any direct, consequential or indirect damage caused by the use of our products, the inability to use our products, or by any defect or failure of our products. Our liability shall be limited to replacement of product.

There are no other guarantees or warranties, implied or expressed beyond the terms of this expressed written warranty. The proper operation of all Swivel Storage Solution products is dependent on the compliance with the Owner's Manual regarding proper operation and maintenance. Failure to comply strictly with Owner's Manual Instructions will void the warranty in its entirety.
Warranty Product Registration with Swivel Storage Solutions:

To protect your purchase it is important that your register for the reasons listed below:
- Confirm Ownership: In case of an insurance loss such as fire, flood or theft, your registration can serve as your proof of purchase.
- Service Warranty: Filling out this form helps Swivel Storage Solutions obtain warranty information in an efficient manner in the event there is a problem with your product.
- Safety-Registering: The warranty registration process allows Swivel Storage Solutions to maintain a record of your purchase. In the unlikely event that a safety notification is required we will have collected the necessary information to contact you.

Order Processing

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Free Shipping

All orders placed with Ace Garage Storage receive free shipping to the 48 contiguous US states.

Receiving Shipment Tips

• Arrange to meet the delivery driver when the product arrives
• All shipments should be carefully inspected before signing for the delivery. If you notice any damage, you should note it on the freight bill when signing for delivery.
• Take photographs of damaged packages
• Keep all the original packaging for any items that need to be returned.
• If delivered by Truck Freight, contact the freight carrier at the phone number on the carrier’s bill to report issues within 48 hours
• If your product wasn't shipped by Truck Freight, please contact Ace Garage Storage to report issues within 48 hours.

If you have any further questions please reach out to info@acegaragestorage.com. We are here to help!

As an authorized dealer for Swivel Storage, we honor their return policy.

To be eligible for a return, please make sure that:

• Returns are accepted within 14 days of the date the order was received.
• All items must be in original packaging and in original condition (damaged packaging, missing UPC’s, bar codes or any other damage that is inflicted by the customer shall not be accepted).
• Due to the nature of our products, returns will only be accepted if the items are in the original sealed packaging.
• In buyer’s remorse cases the customer shall be responsible for return freight charges.
• If an item has been opened and/or used the customer shall incur a 50% restocking fee.
• If the item returned in its original condition the buyer shall incur a 20% restocking fee.
• In the case of an item that has been received damaged, the buyer can return the item free of charge or receive a replacement free of charge.
• The buyer must provide evidence of damaged goods.
• You obtained a Return Merchandise Authorization (RMA) from us

Contact our Customer Service at 844.900.0067 or returns@acegaragestorage.com to request a return merchandise authorization (RMA) and shipping instructions.

Please note:  Original shipping charges are not refundable and will be deducted from your refund.  The cost to ship the returned item back is the responsibility of the consumer.

Once your return is received and inspected, you will be notified about your refund status.  If the return does not meet all of the above mentioned criteria, a credit will not be issued.

Damage & Concealed Damage Claims:

Please inspect the packaging of your item(s) when they arrive.  If your item does show up damaged, please notify us right away by emailing info@acegaragestorage.com and do one of the following:

If the items delivered have obvious signs of damage, please refuse the shipment and notate on the damage on the Bill of Lading (BOL).  The item will be sent back to the manufacturer. Once the manufacturer has received the declined item, they will send a replacement, or you will receive a credit on your credit card (we cannot guarantee credit and each situation will be handled on an individual basis).

Damage claims must be submitted within 24 hours of receiving your product.  We will inspect the photos and determine if we need to send a replacement piece or issue a full refund.

If you find concealed damage, please contact us right away.  Any concealed damage claims must be made within 24 hours; otherwise, they will not be honored.

Since each situation is different, please contact us so that we can resolve the problem. If you’ve received an item and the item appears to be damaged, is missing parts, does not function or has any other problem with it, please contact customer service and an RMA will be issued to you.

Once the item is received and inspected you will receive a replacement item.

Damaged items may only be replaced for the same product you originally ordered.

If you decide to cancel your order and return the item you may incur a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer.

We cannot guarantee reimbursement of funds for damaged products. If the item, you ordered and received is damaged and is no longer available for replacement you may receive a full refund for that item. 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.
• Saferacks and Mesa Safe products are excluded and will not be price matched.