Cool Boss CB-16L Coolee | Portable Evaporative Cooler

COOL BOSS™ EVAPORATIVE COOLER
LIMITED WARRANTY INFORMATION

Coolblast™ Three Year Warranty
For one (3) years from date of purchase, Cool Boss, a division of BendPak Inc., (hereafter “Cool Boss”) warrants any original component part or parts of its COOLBLAST portable evaporative coolers (the “Equipment”) that are found, upon examination by factory‐authorized personnel, to be defective in material or workmanship.

Coolbreeze™ One Year Warranty
For one (1) year from date of purchase, Cool Boss, a division of BendPak Inc., warrants any original component part or parts of its COOLBREEZE portable evaporative coolers that are found, upon examination by factory‐authorized personnel, to be defective in material or workmanship. If the Equipment and/or its original component parts, including product housings, develop a defect covered by this limited warranty within the applicable time periods described above, the same may be repaired or replaced at the option of Cool Boss. All labor and transportation charges relating to performance of this warranty must be borne by the purchaser.

Not covered under this warranty:

1. Any failure that results from Purchaser’s abuse, neglect or failure to operate, maintain or service product in accordance with instructions provided in the owner’s manual supplied.
2. Items or service normally required to maintain the product, i.e. lubricants, oil, etc.
3. Items considered general wear parts such as belts, media pads, etc., unless wear or failure is a direct result of manufacturer defect due to material and/or workmanship.
4. Any component damaged in shipment or any failure caused by installing or operating equipment under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
5. Cosmetic defects that do not interfere with product functionality
6. Damage due to incorrect voltage or improper wiring
7. Any incidental, indirect, or consequential loss, damage, or expense that may result from any defect, failure, or malfunction of the equipment.
8. All electrical components are guaranteed for one year against defects in workmanship and/or materials when the lift is installed and used according to specifications.

Limitation of Liability

Cool Boss shall have no obligation pursuant to this warranty with respect to products which in our sole judgment have been altered, modified, damaged, misused, abused, badly worn, lost or improperly maintained. This warranty is null and void if; the customer cannot show proof of purchase as the product’s original owner; any other person other than an authorized representative of Cool Boss has made any attempt to service or modify the Equipment prior to its return to Cool Boss under this warranty; any of the product component parts have been replaced with parts that were not authorized Cool Boss replacement parts.

In no event will either party be liable for any damage caused by the other party's failure to fulfill its responsibilities under these terms and conditions. In no event will either party be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. Cool Boss products are provided and sold as is without any express or implied warranties including warranties of merchantability or fitness for particular purpose. No warranties, expressed or implied, will apply after the warranty periods described above. Cool Boss may modify these terms and conditions at any time by either providing thecustomer with written notice or posting such revised terms on www.coolboss.com. Such revised terms shall be effective thirty days from the date of such written notice or posting.

Technical Support
Technical support and service is available directly from your distributor or by calling Cool Boss Technical Support Hot Line at (855) 2BE‐COOL. Contact the Technical Support Hot Line for consultation on troubleshooting and parts replacement. Please have serial number and model number of cooler available.

Returns and Exchange Policy

Our limited return and exchange policy allows you to return defective or incorrect merchandise for a full or partial credit of your order. All returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received.

For all merchandise returned to BendPak / Ranger / MaxJax / QuickJack / Cool Boss for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted front the credit refund. All returned items must be in new condition, in their original box or crating and must include all packing material, manuals and all accessories. 

Items Not Eligible for Returns, Credits or Exchanges

• Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
• Returned items that failed due to incorrect voltage or improper wiring.
• Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
• Any item damaged in shipment or any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
• Returned items with cosmetic defects that do not interfere with product functionality.
• Returned items with no accompanying RMA number and completed RMA form.
• Returned items that are incomplete or defaced.
• Any consumable or standard wear items.
• Returned items with a different serial number from what was authorized for return.
• Returned items that do not include your original receipt, invoice or sales order.
• Returned items that were special ordered or custom configured.

Freight damaged items

If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

How to Return Products

Please contact us within 14 days of your original shipment or warranty exchange for a Return Merchandise Authorization (RMA) number before returning your product.

For faster service, please have the following information on hand when calling for an RMA number: customer name, order or invoice number, item (SKU) number and serial number (if exists) and the reason for the return. In addition to the RMA number, a completed RMA form must accompany each shipment of returned merchandise.

• No returns of any type will be accepted without an RMA number and completed RMA form.
• Returned items must be shipped via ground service only - do not return items by air unless authorized in writing.
• For warranty related exchanges and/or returns, we will work with you to arrange to have the item(s) returned via a BendPak preferred carrier freight collect.
• Products returned C.O.D. will be refused. Unauthorized freight collect charges will be denied.
• Once an item arrives at BendPak / Ranger / MaxJax / QuickJack / Cool Boss, we will issue a full or partial credit, exchange or refund within 15 days.
• Additional time may be required depending on the nature of the return.

Returns must be made within 15 days of the Return Authorization being provided.

Any incurred costs associated with damaged merchandise will be deducted from credits owed. Ace Garage Storage and BendPak / Ranger / MaxJax / QuickJack / Cool Boss are not responsible for merchandise damaged in return shipment. We strongly recommend you package the items carefully to ensure safe passage. For non-warranty items, we suggest you fully insure your return shipment in case of loss or damage.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.
• Saferacks and Mesa Safe products are excluded and will not be price matched.