JackPak PB960 | High Capacity Power Bank

Limited Warranty

Returns and Exchange Policy

Our limited return and exchange policy allows you to return defective or incorrect merchandise for a full or partial credit of your order. All returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received.

For all merchandise returned to BendPak / Ranger / MaxJax / QuickJack / Cool Boss for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted front the credit refund. All returned items must be in new condition, in their original box or crating and must include all packing material, manuals and all accessories. 

Items Not Eligible for Returns, Credits or Exchanges

• Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
• Returned items that failed due to incorrect voltage or improper wiring.
• Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
• Any item damaged in shipment or any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
• Returned items with cosmetic defects that do not interfere with product functionality.
• Returned items with no accompanying RMA number and completed RMA form.
• Returned items that are incomplete or defaced.
• Any consumable or standard wear items.
• Returned items with a different serial number from what was authorized for return.
• Returned items that do not include your original receipt, invoice or sales order.
• Returned items that were special ordered or custom configured.

Freight damaged items

If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

How to Return Products

Please contact us within 14 days of your original shipment or warranty exchange for a Return Merchandise Authorization (RMA) number before returning your product.

For faster service, please have the following information on hand when calling for an RMA number: customer name, order or invoice number, item (SKU) number and serial number (if exists) and the reason for the return. In addition to the RMA number, a completed RMA form must accompany each shipment of returned merchandise.

• No returns of any type will be accepted without an RMA number and completed RMA form.
• Returned items must be shipped via ground service only - do not return items by air unless authorized in writing.
• For warranty related exchanges and/or returns, we will work with you to arrange to have the item(s) returned via a BendPak preferred carrier freight collect.
• Products returned C.O.D. will be refused. Unauthorized freight collect charges will be denied.
• Once an item arrives at BendPak / Ranger / MaxJax / QuickJack / Cool Boss, we will issue a full or partial credit, exchange or refund within 15 days.
• Additional time may be required depending on the nature of the return.

Returns must be made within 15 days of the Return Authorization being provided.

Any incurred costs associated with damaged merchandise will be deducted from credits owed. Ace Garage Storage and BendPak / Ranger / MaxJax / QuickJack / Cool Boss are not responsible for merchandise damaged in return shipment. We strongly recommend you package the items carefully to ensure safe passage. For non-warranty items, we suggest you fully insure your return shipment in case of loss or damage.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.
• Saferacks and Mesa Safe products are excluded and will not be price matched.