As an authorized retailer for SafeRacks, we honor their return and refund policy as outlined below.
For a period of (30) thirty days from the date of purchase, should you not be satisfied with your product, you are entitled to a full refund less taxes and shipping & handling costs paid by the buyer.
Seller warrants to the original purchaser that its products are free from defects in materials & workmanship and will perform in accordance with its published specifications. This warranty does not cover damage resulting from improper handling or shipping of product, or damages by, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, modification or mishandling.
In addition, this warranty does not cover cosmetic damage including scratches, dings, dents or cracks that do not affect the structural or functional capability of the product. Coverage terminates if the original purchaser sells or otherwise transfers the product.
ISSUING DEFECT REQUEST
To report a warranty defect, please contact customer care at info@acegaragestorage.com.
Please include the following information with your request:
- Full Name on Order
- Shipping Address
- Telephone Number
- Order Number
- Product Name (or) Product Registration Number – SKU
- Documentation
- Photos
- Detailed summary of the issue/defect.
SAFERACKS REVIEW PROCEDURES
If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you.
CUSTOMER RESPONSIBILITIES
You are responsible for shipping costs but there is no charge for the inspection. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem.
Damages to the product, property or persons resulting from improper use (overloading), installation errors or buyer negligence are not covered by this warranty.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.
Disclaimer of Implied Warranties; Limitation of Remedies
Implied warranties, including to the extent applicable warranties of merchantability or fitness for a particular purpose, are excluded to the extent legally permissible.
Any implied warranties that may be imposed by law are limited to one year, or the shortest period allowed by law. Some states and provinces do not allow limitations or exclusions on how long an implied warranty of merchantability or fitness lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
Outside the 50 United States and Canada, this warranty does not apply.
All returns, cancellations, refused deliveries, and damage claims are governed by our Returns Policy. Please review the policy prior to purchase.
