storeWALL 8' Heavy Duty Slatwall Panels + InstallStrips

Any Manufacturer or Order defects must be identified and communicated to StoreWALL (The Company) within 10 days of delivery. Shipping damage must be identified at the time of delivery and noted on as "damaged" on the carriers delivery documents.

The Company warrants the performance of its Products commencing with the date of sale for a period of 10 years thereafter, the Products to be free from defects in workmanship and material. If, within such warranty period, the Product shall be proved to the Company’s satisfaction to be defective, it shall be repaired, or at the Company’s option, replaced F.O.B. Company’s warehouse, without charge.

No warranty shall apply to Products used by anyone other than the first end-user nor to Products which have been repaired or altered by others so as to effect the same adversely; which shall have been subject to negligence, accident or improper care, installation, maintenance, storage or other than normal use or service, during or after shipment; or which have been transferred from the first end-user. If the customer chooses to use another manufacturers' products in conjunction with StoreWALL products, the StoreWALL warranty is voided.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES (EXCEPT OF TITLE) INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL OR OTHER DAMAGES, EXPENSES, LOSSES OR DELAYS, HOWEVER SO CAUSED. INCLUDING WITHOUT LIMITATION, DAMAGES FROM DECREASE IN INCOME, INCREASE IN COSTS OR ANY DESCRIPTION OR DECREASE IN PROFITS, OR FROM FAILURE OF ANY PART OF THE PRODUCT FURNISHED HEREUNDER. ALL LIABILITY OF THE COMPANY ON ACCOUNT OF NEGLIGENCE OR IN TORT IS HEREBY WAIVED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

No return shipments will be accepted unless the Company has given its approval in advance.

How much will it cost to ship my order?
Free shipping in the Continental US only.

What shipping services do you use?
Most products are shipped FedEx. For larger items (like 8’ wall products) or larger orders (usually over $1500), we may ship via common carrier (truck). If all or part of your order ships via common carrier, you will be notified.

How long will it take for my order to arrive?
We usually ship Orders 24-48 hours from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors (delivery method, destination, etc).

Do you ship outside of the United States?
At this time we are not able to ship outside of the continental United States.

What happens if something is damaged during transit?
All shipments are inspected by our warehouse manager and the shipping company's driver prior to shipment to ensure that they leave here undamaged.

For your protection, we require a signature for all common carrier shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.

If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the FedEx driver.

All damage claims must go through the carrier, as they will replace any damaged items. You will not be charged for shipping or pickup of the damaged items. It may take up to 45 days for a freight damage claim to be completely processed.
Please refer to our returns policy for information on returning items.

As an authorized dealer for storeWALL, we honor their return policy.

storeWALL items can be returned for store credit, only, less a 15% restocking fee.

Goods shipped for free (through a promotion, Sale items, Kits, Packaged Deals) are subject to the 15% Restocking Fee and the original cost of shipping.

To be eligible for a return, including Buyer's Remorse, please make sure that:

• The product was purchased in the last 30 days.
• The product is in its original packaging
• The product isn’t used or damaged, and in good re-sellable condition
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Number (RMN) from us

Contact our Customer Service at 1.844.900-0067 or returns@acegaragestorage.com to request a return merchandise authorization (RMA) and shipping instructions.

Please note:  Original shipping charges are not refundable and will be deducted from your refund.  The cost to ship the returned item back is the responsibility of the consumer. We recommend that you use a carrier that offers insurance as part of its service, such as FedEx. Returned products with missing parts or accessories will not be accepted.

Once your return is received and inspected, you will be notified about your store credit by email.  If the return does not meet all of the above mentioned criteria, a credit will not be issued. 

Damage & Concealed Damage Claims:

Please inspect the packaging of your item(s) when they arrive.  If your item does show up damaged, we will process a claim on your behalf and issue a replacement or refund if the product cannot be repaired.  Please notify us right away by emailing info@acegaragestorage.com and do one of the following:

1. Refuse the item and notate on the paperwork (BOL) that your order was damaged and hand the paperwork back to the driver.
2. Accept the item, and notate the damage on the paperwork (BOL). (Failure to do so may result in partial credit.)  Then, take close-up pictures of the defective furniture and email them back to us at info@acegaragestorage.com.  Damage claims must be submitted within 24 hours of receiving your product.  We will inspect the photos and determine if we need to send a replacement piece or issue a full refund.

If you find concealed damage, please contact us right away.  Any concealed damage claims must be made within 24 hours; otherwise, they will not be honored.  

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price, including any discounts, and the shipping charges. It excludes sales tax.
• Saferacks and Mesa Safe products are excluded and will not be price matched.